Warranty Terms & Conditions
Hybrid & Oyster Strollers
What Is Covered by the Warranty?
Hybrid and Oyster strollers come with a 1-year warranty that covers manufacturing and material defects, based on the warranty terms and conditions.
The warranty may cover the following issues:
- Manufacturing defects in the stroller frame and chassis.
- Manufacturing defects in the wheels and wheel parts.
- Manufacturing defects in the adapters included with the product.
- Manufacturing defects in the safety harness and buckles.
- Manufacturing defects in zippers and stitching.
- Manufacturing defects in the seat fabric and canopy.
- Other original parts with confirmed manufacturing defects.
All warranty claims will be checked by our service team before approval.
What Is Not Covered by the Warranty?
The warranty does not cover damage caused by:
- Normal wear and tear from everyday use.
- Rust caused by humidity, salt exposure, or poor maintenance.
- Incorrect assembly or installation.
- Third-party parts or accessories that are not compatible with the stroller.
- Accidents, misuse, neglect, or intentional damage.
- Improper storage, cleaning, or care.
- Damage to handlebar grips, fabrics, or other parts from daily use.
- Damage caused by unsuitable cleaning products or chemicals.
- Flat tires or damage caused by sharp objects.
- Use that does not follow the product instructions.
- Repairs, changes, or disassembly done by unauthorized parties.
- Damaged, changed, or removed serial numbers or product labels that prevent warranty checks.
- Damage caused during airline travel or delivery by other transport companies. Please report this type of damage directly to the airline or transport company.
- Fading or color changes caused by normal use, sunlight, or aging.
- Personal preferences regarding the stroller's weight, size, features, color, or design.
- Products bought from unauthorized sellers or products whose purchase details cannot be verified.
All warranty exclusions follow the applicable warranty policy and consumer protection laws.
Important Warranty Information
- Warranty Period: Hybrid and Oyster strollers come with a 1-year warranty from the date of purchase.
- Proof of Purchase: Please keep your receipt or proof of purchase. It may be needed to check your warranty.
- Warranty Claims: All claims must be checked and approved by our service team.
- Unauthorized Repairs: Repairs or changes made by unauthorized parties may affect warranty coverage for the affected parts or related damage.
- Product Details: Please keep the product serial number and identification label clear and readable.
- Warranty Updates: Warranty terms may change from time to time, in line with applicable laws. The terms that apply to your purchase will follow the relevant warranty policy and applicable laws.
Need Help with Your Warranty?
If you have questions about your Hybrid or Oyster stroller warranty, need spare parts, or need after-sales support, our team is ready to help.
Please prepare your proof of purchase, stroller model, serial number, and photos of the issue, if available. This will help our team check the problem.
Contact Babystyle Indonesia
For warranty claims or after-sales support, please visit our Contact Us page or contact our team via WhatsApp.
We're happy to help you and your family.
EGG SKY II Stroller
IATA Certified | 2-Year Service & Spare Parts Warranty
The EGG SKY II is IATA certified for air travel. It also comes with a 2-year warranty for service and spare parts, subject to the terms and conditions below.
2-Year Service & Spare Parts Warranty
Terms & Conditions Apply
The 2-year warranty covers technical issues and spare parts, subject to inspection and approval by our service team.
What Is Not Covered by the Warranty?
The warranty does not cover damage or loss caused by:
- Falling down stairs or escalators: The stroller falls down stairs or escalators.
- Nails or sharp objects: The stroller is damaged by nails or sharp objects.
- Tears or cuts: The fabric or parts are torn or cut.
- Loss or theft: The stroller or its parts are lost or stolen.
- Non-technical damage: Spare parts warranty only covers technical issues, not damage caused by accidents or external factors.
- Being trapped or crushed: The stroller is trapped by a car door or crushed under heavy luggage or other heavy items during air travel.
- Collisions: The stroller is hit by a bicycle, car, train, or other objects.
- Hard impacts or improper use: The stroller is dropped, hit hard, or used in a way that does not follow the product instructions.
Important Notes
- All warranty claims must be checked and approved by our service team.
- Proof of purchase may be required.
- The warranty only covers eligible technical issues and spare parts within the 2-year warranty period.
- This warranty does not affect your rights under applicable consumer protection laws.
For warranty claims or spare parts assistance, please contact Babystyle Indonesia.
